Refund policy

Return and Refund Policy

We want you to love what you ordered. If something isn't right, we're here to help.

Our Return Window
You have 30 days from the date of delivery to contact us about an issue with your order.

Damaged, Defective, or Wrong Items
Please inspect your order when it arrives. If your item arrives damaged, defective, or if you received the wrong product, contact us immediately at hello@groundandrelease.com with a photo of the issue. We will make it right with a replacement or a full refund - no return shipping required on our end for these situations.

Change of Mind Returns
Because our products are fulfilled directly from our suppliers, we are unable to accept change of mind returns on most items. If you have concerns about a product before purchasing, please reach out and we're happy to help you decide if it's the right fit.

Non-Returnable Items
The following cannot be returned or refunded:

• Personal care and hygiene items (compression socks, cooling wraps, neck wraps) that have been opened or used
• Items not in their original condition or packaging
• Sale items and gift cards

Refunds
Once your refund is approved, it will be returned to your original payment method within 10 business days. Processing times vary by bank or card provider.

Questions?
We're real people who actually care. Reach us any time at hello@groundandrelease.com and we'll do our best to make it right.